Specialized in transportation, particularly to Eastern countries and Europe, Too Lema Global Logistics provides reliable logistics services. We conducted an exclusive interview with a company official to learn more about their operations.
Can you tell us about the foundation and development process of your company?
Our company, TOO LEMA GLOBAL LOGISTICS, was founded with 25 years of experience as a traditional family business in the logistics sector. With our extensive knowledge and expertise in Russia and Central Asia, we continuously update and improve our development processes to meet customer needs and cargo requirements.
How did you decide to provide logistics services for the automotive spare parts and home textiles industries?
Our company entered the automotive and textile sectors due to increasing demand from various industries. Over the years, companies we have worked with recommended us to their business networks, which led us to specialize in these sectors.
What are the main export markets you serve?
We operate in all regions without any geographical restrictions. However, if we were to list our strongest regions and countries, we would start with China, followed by Kazakhstan, Kyrgyzstan, Turkmenistan, Azerbaijan, Russia, Mongolia, Turkey, and all European countries, where we provide full and reliable service.
What modes of transportation (road, sea, air, rail) do you use in your logistics processes?
We primarily use road transportation. However, based on customer requests and offers, we also provide rail, air, and sea transportation services.
What are the most important services you offer to your customers? (Storage, customs clearance, distribution, etc.)
We offer storage, customs clearance, and final destination distribution services for customers who require transshipment of their cargo. These services are available in all the countries we operate in.
What technological solutions do you use to ensure fast and reliable delivery?
To ensure fast delivery, we determine the most suitable vehicle and route, carefully check customs documents, and dispatch the truck at the same hour the order is placed. For reliability, we use GPS tracking and maintain constant communication with drivers. Additionally, we have dedicated staff monitoring each order and trip to keep customers informed in real-time.
What are the biggest challenges you face in logistics processes for the automotive spare parts and home textiles industries?
Rather than singling out the automotive and textile industries, we can say that one of the biggest challenges in all sectors is the inaccurate reporting of cargo dimensions and weight. When these details are incorrect, it affects the selection of the transport vehicle, causing delays, additional costs, and operational inefficiencies. This often leads to conflicts between buyers and sellers. Based on our experience, we always strive to provide flexibility and solutions to our customers.
What strategies have you developed to overcome these challenges?
Every job and order present new challenges for us. Our main priority is ensuring that cargo arrives on time as promised. To achieve this, we leverage all technological advancements and regional operational capabilities available to us.
How have recent global changes in the logistics industry impacted your operations?
Looking at recent years, the COVID-19 pandemic has highlighted the critical importance of the logistics sector worldwide. The value of reliable and experienced logistics companies has been recognized more than ever. Unfortunately, our industry still faces many challenges. However, relying on our family’s experience in the sector, we have strengthened our company further. We have improved our workforce quality, increased staff numbers, and enhanced our operations with digital software solutions. These improvements have enabled us to monitor shipments in real-time, quickly resolve issues, and ultimately enhance our service quality while maintaining seamless cooperation with our customers.